Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of Safety Photo+Video, including the iOS app, Android app, website, support services, cloud backup features, subscriptions, and related services provided by Sixbytes ("Safety Photo+Video," "we," "us," or "our").

By downloading, accessing, subscribing to, or using Safety Photo+Video, you agree to these Terms. If you do not agree, do not use the app or service.

2. The Service

Safety Photo+Video helps you protect selected photos and videos on your mobile device. The app may include local vault features, encrypted backup, sync, restore, account management, storage management, subscription features, support tools, and related privacy and security controls.

The service is designed for personal photo and video protection. It is not intended to be a regulated records system, medical archive, legal evidence repository, emergency backup service, or the only place where irreplaceable files are stored.

• Cloud backup and restore may require an account, active subscription or other backup entitlement, storage allowance, network access, and device permissions.
• Large libraries, videos, poor connectivity, low device storage, or platform limits may affect backup and restore times.
• Some features may differ between iOS and Android because of platform capabilities and store requirements.

3. Eligibility and Accounts

You must be at least 13 years old and meet any higher minimum age required in your country to use Safety Photo+Video. If you use the service on behalf of another person or organization, you represent that you have authority to accept these Terms for them.

You are responsible for keeping your account information accurate and secure. You must not share your account with someone who is not authorized to access your protected library. You are responsible for activity that occurs under your account unless caused by our failure to use reasonable security measures.

If you believe your account has been compromised, contact support promptly and change any affected passwords where possible.

4. Encryption Password and Recovery

You are responsible for choosing, storing, and protecting your Encryption Password and any recovery information. We recommend storing it in a trusted password manager or another secure place before relying on encrypted backup.

• Do not send your Encryption Password to support, email, chat, screenshots, or social media.
• Support can help with account, subscription, app, backup, and restore issues, but cannot decrypt your zero-knowledge cloud backup.
• If you reset or replace encryption credentials, existing encrypted cloud-backup data may become inaccessible unless the app specifically supports migration.
• Anyone with your account access and Encryption Password may be able to restore or view media contained in your encrypted cloud backup.

5. Your Content and Ownership

You keep ownership of the photos, videos, metadata, albums, and other content you place in Safety Photo+Video ("User Content"). We do not claim ownership of your User Content.

You grant us a limited license to host, store, transmit, back up, restore, process, and display User Content solely as needed to provide and support the service. For encrypted protected media, this usually means we handle encrypted backup data rather than readable photos or videos.

You are responsible for making sure you have the rights needed to store and back up your User Content. Safety Photo+Video is a privacy tool, not a license to store unlawful or harmful material.

6. Acceptable Use

You agree not to use Safety Photo+Video to create, store, back up, transmit, share, or restore content or activity that:

• violates any law, regulation, court order, or third-party right;
• exploits, harms, or endangers minors in any way;
• contains non-consensual intimate imagery, threats, harassment, or stalking material;
• infringes copyrights, trademarks, privacy rights, publicity rights, or other rights;
• contains malware, spyware, credential theft, or code intended to harm systems or users;
• attempts to bypass storage limits, rate limits, authentication, billing, or security controls;
• interferes with the service, infrastructure, app stores, or other users.

Because protected media may be encrypted, we may not be able to review content directly. We may still act on account-level signals, reports, legal notices, platform requirements, storage abuse, payment fraud, or other evidence of misuse.

7. Subscriptions, Purchases, and Refunds

Some Safety Photo+Video features may require a paid subscription or in-app purchase. Plan availability, storage limits, prices, trial periods, billing intervals, taxes, and features may vary by platform, country, app version, and promotion.

• If you subscribe through the App Store, Apple handles billing, renewal, cancellation, and refund requests under Apple's terms.
• If you subscribe through Google Play, Google handles billing, renewal, cancellation, and refund requests under Google Play's terms.
• Subscriptions may renew automatically unless cancelled before the renewal date through the platform where you subscribed.
• Deleting the app may not cancel a subscription. You must cancel through the App Store, Google Play, or the relevant billing settings.
• If a payment fails, expires, is refunded, or is reversed, we may reduce, suspend, or end paid features after any required notice period.

Cancelling automatic renewal generally prevents future renewal but does not necessarily immediately end your current paid entitlement. Subject to Apple App Store or Google Play rules and applicable law, paid features generally continue until that entitlement actually expires, normally at the end of the already-paid billing period. Refunds, revoked purchases, failed renewals, billing grace periods, promotions, and other entitlement conditions may affect that date. The 90-day cloud-backup retention period in Section 8 begins when the applicable backup entitlement actually ends, not merely when automatic renewal is cancelled. Refund requests remain subject to the applicable store rules and law.

8. Storage Limits, Backup, and Data Loss

Safety Photo+Video's own cloud backup is optional. It may require an active paid subscription or other right to use cloud backup (a "backup entitlement"), available storage capacity, network access, compatible software, and the credentials or encryption information required for restore. Local vault storage, iCloud or other platform-provided storage where applicable, and Safety Photo+Video cloud backup are separate storage modes with different encryption, availability, and retention mechanisms. The expired-entitlement policy below applies only to Safety Photo+Video encrypted cloud-backup data associated with an expired backup entitlement. It does not provide for automatic deletion of local vault files or iCloud or other platform-stored content when that entitlement ends.

You are responsible for maintaining independent copies of important photos and videos and for restoring or exporting cloud-backed content you wish to preserve before the applicable retention period expires. Safety Photo+Video is designed to help protect your media, but no app, device, network, cloud provider, or encryption system can guarantee that data will never be lost, delayed, corrupted, or inaccessible.

• Backup may pause or fail if permissions are removed, connectivity is poor, storage is full, battery settings restrict the app, or your subscription changes.
• Restore may fail if you use the wrong account, lose your Encryption Password, lack storage space, interrupt the restore process, or have a corrupted or incomplete backup, unsupported software or device, or other service or platform limitations.
• We may apply storage limits, file size limits, bandwidth limits, retention rules, or fair-use controls.

If your cloud-backup subscription or other backup entitlement ends, subject to the exceptions below:

• new uploads, synchronization, or other paid backup functionality may be disabled or restricted;
• existing encrypted cloud-backup data is retained for 90 days after the backup entitlement ends;
• during this 90-day grace period, the retained encrypted backup remains subject to the account-deletion, legal, security, abuse, and other exceptions described below; if you renew or resubscribe during the period, you may be able to regain access to the retained backup if you have the required account credentials and Encryption Password or key and the backup is technically recoverable;
• beginning on day 91 after the backup entitlement ends, we may permanently delete some or all encrypted cloud-backup data and associated backup records;
• once backup data has been permanently deleted, Safety Photo+Video cannot recover it; purchasing, renewing, or restoring a subscription later does not recreate the deleted backup.

Cancelling automatic renewal does not necessarily start the 90-day retention period if the applicable paid entitlement remains active. The retention period begins when the cloud-backup entitlement actually expires or otherwise ends, as described in Section 7. Restore requires an available, completed compatible backup and its required credentials and Encryption Password or key. Support cannot recover a lost Encryption Password.

The retention period does not require us to keep data following a verified account-deletion request or where earlier deletion or restrictions are reasonably necessary for legal compliance, fraud, abuse, security threats, prohibited content or activity, platform requirements, or serious violations of these Terms, as described in Section 13. Under the ordinary expired-entitlement lifecycle, we do not intentionally delete retained encrypted cloud-backup data before the end of the 90-day period except for the account- deletion, legal, security, abuse, platform, or Terms-enforcement circumstances described above. Retention does not guarantee successful restore or technical recoverability; an incomplete or corrupted backup, lost credentials, unsupported software or devices, or other technical conditions may prevent restoration even while encrypted data is retained. Account and other records may be retained separately as described in our Privacy Policy and as required by law. We will provide notice where required.

9. App Permissions and Platform Terms

Safety Photo+Video depends on iOS and Android permissions for features such as photo library access, camera capture, notifications, network access, and local storage. If you deny or remove permissions, some features may not work.

Your use of the iOS app is also subject to Apple's applicable App Store terms. Your use of the Android app is also subject to Google Play's applicable terms. Apple and Google are not responsible for providing support or maintenance for Safety Photo+Video except as required by their own terms or applicable law.

10. Privacy

Our Privacy Policy explains how we access, collect, use, share, retain, and protect information, including account data, app permissions, encrypted cloud-backup data, website analytics, diagnostics, subscriptions, support messages, retention, and deletion requests. Where consent or another specific authorization is required by applicable law or platform rules, we will request it separately where appropriate.

11. Intellectual Property

Safety Photo+Video, including the app, website, design, software, logos, text, graphics, and related materials, is owned by Sixbytes or its licensors and is protected by intellectual property laws.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use Safety Photo+Video for its intended purpose. You may not copy, modify, reverse engineer, sell, rent, sublicense, or create derivative works from the app except where permitted by applicable law.

12. Updates and Changes to the Service

We may update, modify, suspend, or discontinue features at any time. Updates may be needed for security, compatibility, platform requirements, legal compliance, performance, or new functionality. Some updates may change how backup, restore, encryption, subscriptions, or storage features work.

13. Suspension and Termination

You may stop using the service at any time. You may request account deletion through the app where available or by contacting support.

We may suspend or terminate access, remove entitlements, limit storage, or delete data if:

• you violate these Terms or applicable law;
• your account is used for abuse, fraud, security attacks, or prohibited content;
• payment fails, is reversed, or your subscription or backup entitlement ends, subject to any applicable grace or retention period described in Section 8;
• we must comply with law, court order, app store policy, or platform requirement;
• continued service creates risk to users, infrastructure, or the business.

A verified account-deletion request may result in deletion of account data and encrypted cloud-backup data without waiting for the normal 90-day expired-entitlement grace period, subject to applicable law and legitimate retention requirements. We may also act before that period ends where reasonably necessary for legal compliance, fraud, abuse, security threats, prohibited content or activity, platform requirements, or serious violations of these Terms. Ordinary subscription expiration remains subject to Section 8.

After termination, your right to use the service ends. We may delete encrypted backup data and account records according to our Privacy Policy, the retention rules in Section 8, and applicable legal obligations.

14. Disclaimers

To the maximum extent permitted by law, Safety Photo+Video is provided "as is" and "as available." We do not promise that the service will be uninterrupted, error-free, secure from every possible threat, compatible with every device, or able to recover data in every circumstance.

We do not provide legal, compliance, archival, medical, forensic, or emergency storage advice. You are responsible for deciding whether Safety Photo+Video is suitable for your needs and for maintaining additional backups of important files.

15. Limitation of Liability

To the maximum extent permitted by law, Sixbytes and Safety Photo+Video will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, device issues, or inability to access encrypted content.

To the maximum extent permitted by law, our total liability for any claim relating to the service will not exceed the amount you paid for Safety Photo+Video during the 12 months before the event giving rise to the claim, or USD $100 if you paid nothing.

Nothing in these Terms excludes, restricts, or modifies any consumer right, statutory guarantee, remedy, or liability that cannot lawfully be excluded, restricted, or modified.

16. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Sixbytes, Safety Photo+Video, and our affiliates, officers, employees, and service providers from claims, damages, liabilities, losses, and expenses arising from your User Content, your use of the service, your violation of these Terms, or your violation of law or third-party rights.

17. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice through the app, website, email, or another reasonable method. Continued use of Safety Photo+Video after updated Terms become effective means you accept the updated Terms.

18. Contact

For questions about these Terms, contact Sixbytes at support@safetyphoto.app. Please do not send your Encryption Password to support.