Privacy Policy

1. Who We Are

Safety Photo+Video is a mobile app provided by Sixbytes for iOS and Android. This Privacy Policy explains how we access, collect, use, share, retain, and protect information when you use the Safety Photo+Video app, website, support services, and related cloud backup features.

This policy is intended to be read together with any in-app privacy notices, permission prompts, App Store privacy labels, Google Play Data safety disclosures, and our Terms of Service.

2. Encrypted Backup Data We Cannot Read

Safety Photo+Video offers an optional zero-knowledge cloud-backup service. When you use that service, supported media is encrypted on your device before it is uploaded to our cloud-backup infrastructure. In that encrypted state, we cannot view the protected media without the Encryption Password or required key material controlled by you. This section describes Safety Photo+Video cloud backup and does not imply that local vault storage, iCloud, or other platform-provided storage uses the same encryption or key-management design.

• Cloud-backed photos and videos - stored by our zero-knowledge backup service as encrypted backup data rather than readable media.
• Your Encryption Password - used for the encrypted cloud-backup service, not sent to us, and not recoverable by support.
• Backup encryption key material - handled according to the app's zero-knowledge backup design so that we do not receive the Encryption Password required to decrypt your protected backup.
• Encrypted backup contents - we may store encrypted files and the operational records needed to run backup and restore, but not readable copies of the media protected by the zero-knowledge backup service.

3. Information We Collect or Access

We collect or access information only as needed to provide, secure, support, measure, and improve the app and website. The exact information depends on the features you use, the permissions you grant, your privacy or consent choices, and the platform through which you use or subscribe to the service. Granting an operating-system permission does not by itself mean that all information available through that permission is uploaded to us.

• Account information - such as your email address, authentication records, account identifiers, settings, and support history when you create or use an account.
• On-device photo and video access - only after you grant iOS or Android permission. The app may use this access on your device to let you select, import, display, export, back up, or restore media. Your entire photo library is not uploaded to Safety Photo+Video merely because you grant photo-library permission. Media is sent to our cloud-backup service only when you use a feature that requires the selected media to be uploaded.
• Encrypted cloud-backup data - when you use Safety Photo+Video cloud backup, we receive encrypted media files and encrypted metadata where supported, together with operational metadata such as backup status, storage usage, sync state, file or record identifiers, and restore records needed to operate the service.
• Device, app, and diagnostic information - such as device model, operating system version, app version, language, region, crash or diagnostic information, performance data, and network or service error information where collected by the app or our service providers.
• Website usage and analytics information - when you use safetyphoto.app, our website hosting and analytics tools may process information such as pages viewed, session and engagement information, referral source, browser or device information, and interaction events such as clicks on App Store or Google Play links. Depending on our configuration and your applicable consent or privacy choices, these tools may use cookies or similar technologies to measure website usage.
• Purchase and subscription status - such as plan, entitlement, renewal status, and store transaction identifiers. Apple and Google process App Store and Google Play payments; we do not receive your full card details.
• Communications - messages you send to support and information you choose to include when asking for help. Do not send us your Encryption Password or private media unless support specifically asks for information that you choose to provide.

4. App Permissions

Mobile platforms may ask you to grant permissions before Safety Photo+Video can use certain features. You can change permissions in your device settings, although some app features may stop working if permission is removed.

• Photos and videos - used on your device to select, import, display, export, and, when you choose a feature that requires it, prepare selected media for encrypted cloud backup or restore.
• Camera - used only if you choose to capture photos or videos directly in the app.
• Notifications - used for backup status, restore progress, account alerts, security notices, or subscription messages.
• Network access - used to sign in, sync, upload encrypted backups, download restores, validate purchases, and contact support.

5. How We Use Information

We use information to:

• create and manage your account;
• provide encrypted backup, sync, restore, storage, and subscription features;
• verify purchases and apply storage or premium entitlements;
• use subscription and backup entitlement information to determine whether cloud-backup storage remains active, enters the retention period, or becomes eligible for deletion;
• send service messages, security notices, and support replies;
• diagnose crashes, performance issues, backup failures, and restore problems;
• protect against abuse, fraud, unauthorized access, and service misuse;
• meet legal, tax, accounting, platform, and compliance obligations.

We do not sell your personal information or your personal media. We do not use your protected photos or videos for targeted advertising, behavioral profiling, or AI model training.

6. Sharing and Service Providers

We share information only as needed to operate the app, website, and business. Service providers may process information for us under contracts or other appropriate terms that limit their use of the information to providing services to us. Where providers receive personal information, we require them to protect it consistently with applicable data-protection requirements and the services they perform for us.

• cloud hosting, storage, database, authentication, and infrastructure providers;
• crash reporting, diagnostics, analytics, and security monitoring providers;
• customer support and communication tools;
• Apple App Store and Google Play for purchases, subscriptions, refunds, and app review;
• professional advisers, payment processors, tax providers, or authorities where required;
• another organization if we are involved in a merger, acquisition, financing, or sale of assets.

If we receive a lawful request for user information, we may disclose account or operational records when legally required. Because protected media is encrypted, we cannot provide decrypted copies of your protected library unless you provide them to us separately.

7. How We Protect Information

8. Retention and Deletion

We retain information for as long as needed to provide the app, maintain your account, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. The following rules apply to Safety Photo+Video's own encrypted cloud-backup service. Local vault storage and iCloud or other platform-provided storage, where applicable, are separate storage modes with their own encryption, availability, and retention mechanisms. This cloud-backup retention policy does not authorize automatic deletion of local vault files or iCloud or other platform-stored content when a backup entitlement ends.

Active backup. Cloud backup is optional and may require an active paid subscription or other right to use cloud backup (a "backup entitlement"). Encrypted cloud-backup data is generally retained while the applicable backup entitlement remains active, subject to the exceptions below.

Cancellation versus expiration. Cancelling automatic renewal does not necessarily end your backup entitlement immediately. Where applicable, it normally continues until the end of the already-paid billing period, subject to Apple App Store or Google Play rules and applicable law. Refunds, revoked purchases, failed renewals, billing grace periods, promotions, and other entitlement conditions may affect when it ends. The 90-day retention period begins when the applicable backup entitlement actually expires or otherwise ends, not merely when automatic renewal is cancelled.

Expired backup entitlement. Subject to the exceptions below, when your backup entitlement ends:

• existing encrypted cloud-backup data is retained for 90 days after the backup entitlement ends;
• paid backup features, new uploads, synchronization, or other subscription-dependent functionality may be restricted or unavailable;
• during this 90-day grace period, the retained encrypted backup remains subject to the account-deletion, legal, security, abuse, and other exceptions described below; if you renew or resubscribe during the period, you may be able to regain access to the retained backup if you have the required account credentials and Encryption Password or key and the backup is technically recoverable;
• beginning on day 91 after the backup entitlement ends, we may permanently delete some or all encrypted cloud-backup data and associated backup records;
• once backup data has been permanently deleted, Safety Photo+Video cannot recover it; purchasing, renewing, or restoring a subscription later does not recreate the deleted backup.

You are responsible for maintaining independent copies of important photos and videos and for restoring or exporting cloud-backed content you wish to preserve before the applicable retention period expires. Retention does not guarantee successful recovery: restore requires an available, completed compatible backup and its required credentials and Encryption Password or key. Support cannot recover a lost Encryption Password.

Account deletion and other exceptions. You may request account deletion from within the app where available or by contacting us. After a verified deletion request, we will delete or de-identify account data and delete encrypted cloud-backup data within a reasonable period, without waiting for the normal 90-day expired-entitlement grace period, subject to applicable law and legitimate retention requirements. Earlier deletion or restrictions may also be reasonably necessary for legal compliance, fraud, abuse, security threats, prohibited content or activity, platform requirements, or serious violations of our Terms of Service. Under the ordinary expired-entitlement lifecycle, we do not intentionally delete retained encrypted cloud-backup data before the end of the 90-day period except for the account- deletion, legal, security, abuse, platform, or Terms-enforcement circumstances described above. Retention does not guarantee successful restore or technical recoverability; an incomplete or corrupted backup, lost credentials, unsupported software or devices, or other technical conditions may prevent restoration even while encrypted data is retained.

Other retained records. Deleting encrypted cloud-backup files does not necessarily delete every related business or legal record. In general:

• account and subscription records are retained while your account is active;
• support messages may be retained to help resolve future issues;
• diagnostic logs are usually retained for a limited period unless needed for security or support;
• account, billing, security, fraud-prevention, tax, accounting, legal, diagnostic, or support records may be retained after deletion where reasonably necessary for legitimate purposes or legally required.

9. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, export, or object to certain processing of your personal information. You can also:

• change photo, camera, and notification permissions in iOS or Android settings;
• manage App Store or Google Play subscriptions through your platform account;
• unsubscribe from non-essential marketing emails;
• delete cloud-backup data where that control is available, or request account deletion;
• contact us to request access, correction, deletion, or export of account information.

10. Children

Safety Photo+Video is not intended for children under 13 or any higher minimum age required by applicable law to use the service independently. We do not knowingly collect personal information from children below the applicable minimum age without any consent or authorization required by law. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

11. International Processing

We may process and store information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers and work with providers that commit to protecting user information.

12. Changes to This Policy

We may update this Privacy Policy as the app, service, laws, or platform requirements change. If changes are material, we will provide notice through the app, website, email, or another reasonable method. The updated policy will be effective when posted unless a later date is stated.

13. Contact Us

For privacy questions, data requests, or deletion requests, contact Sixbytes at support@safetyphoto.app. Please do not include your Encryption Password in any support message.